Welcome to Notional Infosoft. By using our website or services, you agree to the following Terms and Conditions (“Terms”). Please review them carefully. Your continued use signifies acceptance of any updated Terms.
If you decide to cancel your project, you must email us with a genuine reason. Refunds will be issued only if we have not started any work on your project*. In such cases, refunds—after deducting domain, hosting, consultation, and service charges—will be processed within 90 working days.
*Note: Domain registration and hosting fees are typically non-refundable once services have commenced, as these are third-party costs. Consultation and service charges may also be non-refundable, depending on the extent of services rendered.
This policy aligns with industry standards, where refunds are generally not provided once work has begun or third-party services have been procured.
Please note that Notional Infosoft is currently operating with a fully virtual team. All project coordination, discussions, and updates are conducted through online meetings, video calls, emails, or other digital communication platforms.
Physical or in-person meetings are not possible for any project at this time. We are fully equipped to handle all aspects of communication and collaboration virtually and assure you of our team's full support through these channels.
All content, designs, source code, graphics, logos, and other intellectual property developed by Notional Infosoft during the project remain the exclusive property of the company until the full and final payment is received. Unauthorized use, duplication, or redistribution is strictly prohibited.
All communication must be done through official channels (email or project management tools). Any verbal communication or instructions provided outside of these channels will not be considered valid. Client approvals (designs, features, etc.) must be provided in writing. Delays due to lack of communication or approval are not the responsibility of the company.
If a project is delayed due to the client’s failure to provide necessary content, approvals, or materials within the specified timeline, Notional Infosoft reserves the right to reschedule or put the project on hold. Resumption may be subject to additional charges.
Any work requested by the client that falls outside of the agreed-upon project scope will be treated as a new requirement and will be billed separately. Clients are encouraged to define their complete requirements at the beginning of the project.
After handing over the website, including control panel access and demo, Notional Infosoft is not liable for issues caused by the client. We may assist if you request by email. Major fixes may be chargeable.
We recommend using quality SSL services. If SSL is not used, we are not responsible for hacking or related issues.
We are not liable for financial or operational losses due to website downtime. We only commit to resolving technical issues as soon as possible.
The company has the right to suspend services if any illegal activity is detected on your website or hosting account.
To extend these periods, send a request letter to our office or email us.
For new projects (excluding portals), we allow one-time change requests via a single email.
Domain transfer to your own account is a chargeable service.
Clients must pay before the given deadline. Failing to do so may result in service suspension, and the payment will not be refunded.
We are not responsible for lost passwords. Resetting credentials is a chargeable service.
Projects below INR 20,000 do not include a formal agreement, but a confirmation will be provided on company letterhead.
Projects under INR 30,000 include two free remote sessions. Additional sessions will cost INR 1,000 each.
We aim to respond to all requests, queries, and concerns within seven (7) working days.
We are dedicated to providing you with the best service experience and support to help your project succeed.
By accessing, browsing, or using Notional Infosoft’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any issues or objections with our policies, kindly do not proceed with any project or work.